What To Look For In Remote PC Assistance Software

By Olivia Cross


If you have any experience with computers, chances are that you've been asked at one time or another to play troubleshooter for a friend or family member. There's also a good chance that your assistance is being provided to the same individuals over and over again. For most people, this help often necessitates traveling to the other person's house to gain access to his or her computer. With any of the top remote PC assistance programs, that travel can be completely eliminated.

Fixing someone's computer is usually not a problem when you're already there. Sadly, though, that's usually not the case. As a result, there are certainly going to be times when you just wish that you could manage a friend's computer problems from home. There are software programs that allow that access, but you need to know which of the many available features you should be considering before you choose a single program.

Unless you're a professional computer guru, price will be a major concern. You could spend varying amounts of money and obtain a variety of powerful features, but those are usually only cost-effective for those who have made a career out of being a troubleshooter. If you're just occasionally helping your family or friends, you should consider a free option. The good news is that there are several free programs available. And yes, that includes Windows' own bundled capabilities.

It's critical that the program be easy to install. Most inexperienced users have difficulty even following basic installation instructions. That's why they call on people like you to help them. Fortunately, most options can be easily installed by even novice users. Then again, if you have any doubts about whether your friend can manage it, you can always install it before trouble strikes.

As commonplace as Windows is these days, people sometimes forget that there are many users operating from Linux or Mac systems. You should look for a software program that can enable access for computers using different operating systems.

There are also software options that enable the creation of permanent portals. Those allow you to access the other user's system at any time, which can be a real asset if you're helping someone who can't ever remember to run his own maintenance. It's not a necessity, obviously, but can be useful in those extreme cases.

Temporary access is usually a better option. This is due primarily to the reluctance of inexperienced users to allow anyone complete and unfettered access to their systems. People with little knowledge of computers often have an understandable level of paranoia about allowing others to enter their computer without an invitation. As a result, it is usually preferable to respect their sensitivities and rely on temporary access secured by a password.

So, if you're the type who likes being called over to fix other people's computers whenever something goes wrong, then you probably already have everything you need. To free yourself from those travel requirements, however, choose a good off-site access program to handle those pesky troubleshooting tasks.




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